End User License Agreement

IMPORTANT: READ THIS AGREEMENT CAREFULLY BEFORE USING SHARETRACK. This End User License Agreement ("EULA" or "Agreement") is a legal agreement between you (either an individual or entity) and ShareTrack, Inc. ("ShareTrack," "we," "our," or "us") for the ShareTrack software application, services, and any associated third-party integrations (collectively, the "Software").

1. Grant of License

Subject to the terms of this EULA and payment of applicable fees, ShareTrack grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the ShareTrack platform through our authorized web interface
• Use the Software solely for your internal business purposes
• Allow authorized users within your organization to access the platform under your account
• Connect the Software to authorized third-party integrations (such as QuickBooks Online)

This license is conditioned upon your compliance with all terms of this Agreement, the Terms of Service, and the Privacy Policy.

2. License Restrictions

You expressly agree that you will NOT:

• Copy, reproduce, modify, adapt, or create derivative works of the Software
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Software
• Rent, lease, lend, sell, sublicense, or transfer the Software to third parties
• Remove, alter, or obscure any proprietary notices, labels, or marks
• Use the Software to develop, train, or improve a competing product or service
• Access the Software through automated means (bots, scrapers, crawlers) without authorization
• Circumvent, disable, or interfere with security features or access controls
• Use the Software for any unlawful, fraudulent, or malicious purpose
• Transmit viruses, malware, or other harmful code through the Software
• Interfere with or disrupt the integrity or performance of the Software
• Attempt to gain unauthorized access to any systems or networks connected to the Software

3. Third-Party Integrations

3.1 QuickBooks Online Integration

The Software integrates with QuickBooks Online, a product of Intuit Inc. When you authorize this integration:

• You consent to ShareTrack accessing your QuickBooks data as described in our Privacy Policy
• You acknowledge that your use of QuickBooks is governed by Intuit's terms and policies
• You understand that ShareTrack uses QuickBooks data solely to provide the integration functionality
• You agree that ShareTrack does not provide third-party API access to your QuickBooks data
• You may disconnect the integration at any time, which will revoke ShareTrack's access

3.2 Deepgram Integration (Audio Transcription)

The Software uses Deepgram for audio transcription:

• When you upload audio for transcription, it is sent to Deepgram's servers for processing
• Deepgram processes audio in real-time and does not retain your audio files
• Your audio is not used to train Deepgram's AI models
• Transcription is optional—you may enter meeting content manually

3.3 OpenAI Integration (AI Minutes Generation)

The Software uses OpenAI for AI-powered meeting minutes generation:

• Meeting transcripts are sent to OpenAI for processing when you use the AI minutes feature
• OpenAI does not use API data to train their models
• OpenAI may retain API inputs for up to 30 days for abuse monitoring
• AI-generated content should be reviewed and edited before official use
• ShareTrack is not responsible for the accuracy of AI-generated content
• AI minutes generation is optional—you may write minutes manually

3.4 OAuth Authorization

Third-party integrations use OAuth 2.0 for secure authorization:

• OAuth tokens are encrypted at rest using AES-256 encryption
• Tokens are never logged, displayed, or transmitted insecurely
• Access tokens are refreshed automatically; you do not need to re-authorize frequently
• Upon disconnection, all stored tokens are immediately and permanently deleted
• We do not share OAuth tokens or integration credentials with any third party

3.5 Third-Party Terms

Your use of third-party services through ShareTrack is subject to those services' terms of service, privacy policies, and license agreements. ShareTrack is not responsible for the content, privacy practices, or policies of third-party services.

4. Intellectual Property Rights

4.1 ShareTrack Ownership

ShareTrack retains all right, title, and interest in and to the Software, including but not limited to:

• All software code, algorithms, and technical implementations
• All user interface designs, graphics, and visual elements
• All documentation, training materials, and related content
• All trademarks, service marks, logos, and trade names
• All patents, copyrights, trade secrets, and other intellectual property

4.2 Your Rights

This EULA does not grant you any ownership rights in the Software. You receive only the limited license rights expressly granted herein.

4.3 Protection

The Software is protected by copyright laws, international treaty provisions, and other intellectual property laws. Unauthorized reproduction, distribution, or use may result in civil and criminal penalties.

5. Your Data

5.1 Ownership

You retain all ownership rights to data you input into ShareTrack ("Your Data"), including shareholder records, certificate information, meeting content, financial data, and business information.

5.2 License Grant

You grant ShareTrack a limited, non-exclusive, worldwide license to:

• Store, process, and transmit Your Data to provide the Software's functionality
• Create backup copies for redundancy and disaster recovery
• Access Your Data as necessary to provide technical support you request
• Use anonymized, aggregated data for analytics and service improvement

5.3 Data Access

ShareTrack personnel will not access Your Data except:

• To provide and maintain the Software's functionality
• To respond to support requests you initiate
• As required by law, court order, or government authority
• To address security incidents or suspected Terms violations

5.4 Third-Party Data Restrictions

For data accessed through third-party integrations (such as QuickBooks Online):

• We use such data solely for the functional purposes of the integration
• We do not sell, rent, or share such data with third parties for their independent use
• We do not use such data for advertising or marketing purposes
• We do not export or store such data for purposes beyond providing the integration features
• We do not provide external API access to such data

6. Security

ShareTrack implements comprehensive security measures to protect the Software and Your Data:

6.1 Technical Safeguards

• Encryption: All data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Authentication: Secure session management with HTTP-only, secure cookies
• Access Controls: Role-based permissions and multi-tenant data isolation
• Infrastructure: Regular security patches, vulnerability scanning, and monitoring

6.2 Credential Handling

• User passwords are hashed using bcrypt with appropriate cost factors; never stored in plain text
• OAuth tokens are encrypted and stored securely; never logged or exposed
• Session tokens include security attributes (HttpOnly, Secure, SameSite)
• We do not log user credentials or sensitive authentication data

6.3 Vulnerability Protection

The Software is designed and maintained to protect against common security vulnerabilities including:

• Cross-Site Request Forgery (CSRF)
• Cross-Site Scripting (XSS), both reflected and stored
• SQL Injection and XML Injection
• Authentication and Session Management vulnerabilities
• Unvalidated redirects and forwards

7. Third-Party Components

The Software may include third-party open source components subject to their own license terms. A list of significant third-party components and their licenses is available upon request. Nothing in this EULA limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.

8. Updates and Modifications

ShareTrack may, at its sole discretion:

• Release updates, patches, bug fixes, or new versions of the Software
• Add, modify, or remove features and functionality
• Update security measures and technical requirements
• Require acceptance of updated terms for continued use

We will provide reasonable notice of material changes. Continued use after changes constitutes acceptance of the updated Software.

9. Support and Maintenance

Technical support and maintenance are provided according to your subscription plan:

• Starter Plan: Email support with response within 48 business hours
• Professional Plan: Priority email support with response within 24 business hours
• Enterprise Plan: Dedicated support with phone and video access, plus priority handling

Support does not include customization, training, or assistance with third-party products (except as they relate to ShareTrack integrations).

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

ShareTrack does not warrant that:

• The Software will meet your specific requirements or expectations
• The Software will be error-free, uninterrupted, or completely secure
• Results obtained from the Software will be accurate or reliable
• Defects or errors will be corrected in any specific timeframe
• Third-party integrations will be continuously available or error-free

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• SHARETRACK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• SHARETRACK SHALL NOT BE LIABLE FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
• SHARETRACK SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THIRD-PARTY INTEGRATIONS OR SERVICES
• SHARETRACK'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF SHARETRACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

Some jurisdictions do not allow certain limitations of liability. In such cases, the limitations shall apply to the fullest extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless ShareTrack and its officers, directors, employees, contractors, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Software
• Your violation of this EULA or any applicable law
• Your violation of any third-party rights, including intellectual property rights
• Your Data or content you upload, store, or transmit through the Software
• Your authorization and use of third-party integrations
• Any claims brought by your users, customers, or shareholders

13. Term and Termination

13.1 Term

This EULA is effective from the date you first use the Software and continues until terminated.

13.2 Termination by You

You may terminate this EULA at any time by discontinuing use of the Software and closing your account.

13.3 Termination by ShareTrack

ShareTrack may terminate this EULA immediately if you:

• Violate any material term of this EULA
• Fail to pay applicable fees when due
• Engage in fraudulent, abusive, or illegal activity
• Pose a security risk to the Software, other users, or third-party integrations

13.4 Effects of Termination

Upon termination:

• Your license to use the Software immediately terminates
• You must cease all use of the Software
• You have 30 days to export Your Data
• ShareTrack will delete Your Data within 90 days, except as required by law
• All third-party integration connections will be disconnected and tokens deleted
• Sections 4, 5.4, 10, 11, 12, and 15 survive termination

14. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations and sanctions programs administered by OFAC. You represent and warrant that:

• You are not located in, or a resident or national of, any country subject to U.S. trade sanctions
• You are not on any U.S. government denied party list
• You will not export, re-export, or transfer the Software in violation of applicable laws

15. Governing Law and Dispute Resolution

15.1 Governing Law

This EULA is governed by and construed in accordance with the laws of the State of Utah, USA, without regard to conflict of law principles.

15.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to this EULA shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Salt Lake City, Utah, and shall be conducted in English.

15.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15.4 Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

16. Severability

If any provision of this EULA is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

This EULA, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and ShareTrack regarding the Software. It supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

18. Contact Information

For questions, concerns, or notices regarding this EULA, contact:

• Email: legal@sharetrack.org
• Address: ShareTrack, Inc., Salt Lake City, Utah, USA