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Frequently Asked Questions

How do I get started with ShareTrack?

After signing up, you'll be guided through an onboarding wizard that helps you set up your organization, import existing shareholder data, and configure your preferences. Enterprise customers receive white-glove migration assistance.

Can I import data from Excel or other systems?

Yes! ShareTrack supports CSV imports for shareholders, certificates, and historical records. Our Enterprise plan includes dedicated data migration support to ensure a smooth transition from your existing systems.

How does the QuickBooks integration work?

Connect your QuickBooks Online account through our secure OAuth integration. Once connected, invoices generated in ShareTrack automatically sync to QuickBooks as ready-to-send invoices. Customer records are kept in sync between both systems.

Is my data secure?

Absolutely. ShareTrack uses bank-level encryption (TLS 1.3 in transit, AES-256 at rest), multi-tenant data isolation with row-level security, and regular security audits. We are SOC 2 Type II compliant.

Can shareholders access their own records?

Yes! The Shareholder Portal (available on Professional and Enterprise plans) allows shareholders to view their holdings, certificate history, and outstanding invoices. You control exactly what information is visible.

How do I cancel my subscription?

You can cancel your subscription at any time from your account settings. Your data remains accessible until the end of your billing period. You can export all data before cancellation.

What's included in the AI Meeting Minutes feature?

Upload your board meeting audio, and our AI transcribes and summarizes it into professionally formatted minutes. You can choose between summary, standard, or detailed output levels. The feature includes speaker identification and agenda extraction.

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